MONEY-BACK GUARANTEE

24 months money back guarantee *

With Warnke you buy 100% safe. Either you are satisfied or you get your money back* up to 24 months after purchase date. We also take back opened packages without complaint. Because that is our plus in commitment, so that you always feel comfortable and safe with our products. 

SHIPPING INFO PAGE

For postage and packing we charge 5,00 € to all EU countries and Switzerland (otherwise 25 EUR). We deliver free of charge "carriage paid" to Germany and other EU countries (+ Switzerland) from a value of goods of 30.00 EUR. The freight limit for countries outside Europe is 300 €. 

Deutsche Post/DHL - Standard delivery times from Germany to destination countries 

If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment of goods as a whole. 

 * In the case of a delivery via Neustrelitz, Ottendorf-Okrilla, Rüdersdorf (postal code areas: 01000 - 03999, 09520 - 09549, 09575, 09580 - 09639, 10000-19999) longer delivery times may apply. ** The transit times are standard transit times and do not include customs clearance. Longer transit times may apply in remote areas (areas with difficult access). DHL Status: 01/2009 (PDF 7/2010) 

Please ask for deliveries to other countries

Please indicate your telephone or fax number with every order so that we can contact you immediately if an item is not available.

The delivery of the goods is done by Deutsche Post / DHL. For your absolute freedom from parcels, please register at  www.paket.de. This has the following advantages:

You determine when and where you get your parcels delivered. 

• Notification via SMS or e-mail when your parcel will be delivered 
• Round the clock, 7 days a week pickup at the Packstation 
• If you are not at home Deposit of your shipment at a place determined by you in advance 

Order without risk: Our satisfaction guarantee grants you a right of return for our vital substances within 24 months from the date of purchase - even for packages that have already been opened*. 

If you are in a position where you would like to return something, you can create your own return slip here. This will enable you to return the goods postage paid. We will refund you the purchase price after receiving the return. 

Click here for the return bill >> 

* Not valid for empty packages and not for resellers! Only within the EU.

Under right of withdrawal you will find the legally required information about the right of withdrawal for consumers in the mail order business.

Can I track my current order?

If you have an Internet connection and have provided us with your e-mail address, you can view your data and your order history. In the Warnke online store (www.warnke.de) you will find the button "My data". Here you can request - if not yet available or forgotten - a personal password. 

You can conveniently view the processing status of your order online:

• Pending Your order has just been placed (either by yourself in the online store or by our order acceptance department).
• In processing Your order has been transferred to shipping and is now being packed for you.
• Shipped Your order has left our premises and is either on its way to you or has already arrived.
• On hold The order cannot be shipped immediately due to item unavailability. We thank you for your patience. You will of course receive subsequent deliveries postage paid.
• Processing customer service Your order is still being processed by customer service. In case of any queries, we will contact you by phone or e-mail.